{"id":3130,"date":"2025-02-28T14:28:53","date_gmt":"2025-02-28T14:28:53","guid":{"rendered":"http:\/\/sw-themes.com\/porto_dummy\/?page_id=3130"},"modified":"2026-08-15T21:26:47","modified_gmt":"2026-08-15T13:26:47","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/ginseng.hk\/en\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"3130\" class=\"elementor elementor-3130\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b107738 e-flex e-con-boxed e-con e-parent\" data-id=\"b107738\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t<div class=\"elementor-element elementor-element-bf5a73e e-con-full e-flex e-con e-child\" data-id=\"bf5a73e\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-c5986b8 elementor-widget elementor-widget-heading\" data-id=\"c5986b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><strong>Privacy Policy<\/strong>(Last updated: 13 August 2026). ginseng.hk is operated by Logistiqs Ltd. \u9032\u8ce2\u9999\u6e2f\u6709\u9650\u516c\u53f8 (Business Registration 76032621), the data user responsible for your personal data under the Hong Kong Personal Data (Privacy) Ordinance (Cap. 486). Products are supplied by Best Ginseng Trading Company Limited.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-83377d9 elementor-widget elementor-widget-heading\" data-id=\"83377d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">This policy explains how we collect, use and protect your personal data. If you have any questions, please contact us at support@ginseng.hk.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-29913c4 e-con-full e-flex e-con e-child\" data-id=\"29913c4\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-accacb8 elementor-widget elementor-widget-image\" data-id=\"accacb8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"257\" height=\"338\" src=\"https:\/\/ginseng.hk\/wp-content\/uploads\/2025\/02\/shop53-privacy.png\" class=\"attachment-full size-full wp-image-3132\" alt=\"Image\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4ddfadb sticky-wrap e-flex e-con-boxed e-con e-parent\" data-id=\"4ddfadb\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t<div class=\"elementor-element elementor-element-14067ba e-con-full e-flex e-con e-child\" data-id=\"14067ba\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-e7d39b7 elementor-widget elementor-widget-alpus-nested-sticky\" data-id=\"e7d39b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"alpus-nested-sticky.default\">\n\t\t\t\t\t\t\t<div class=\"alpus-nested-sticky\" data-plugin-sticky data-plugin-options=\"{&quot;containerSelector&quot;:&quot;.sticky-wrap&quot;,&quot;minWidth&quot;:768,&quot;padding&quot;:{&quot;top&quot;:20,&quot;bottom&quot;:0},&quot;activeClass&quot;:&quot;sticky-active&quot;}\">\r\n\t\t\t<div class=\"elementor-element elementor-element-71ae1c6 e-con-full e-flex e-con e-child\" data-id=\"71ae1c6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-035b95f icon-bg-circle text-left hash-scroll-wrap elementor-widget elementor-widget-porto_info_box\" data-id=\"035b95f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_info_box.default\">\n\t\t\t\t\t<a aria-label=\"Who We Are\" class=\"porto-sicon-box-link\" href=\"#who-we-are\"><div class=\"porto-sicon-box style_1 right-icon\"><div class=\"porto-sicon-body\" ><div class=\"porto-sicon-header\"><div class=\"porto-sicon-title\">Who We Are<\/div><\/div> <!-- header --><\/div><div class=\"porto-sicon-right\"><div class=\"porto-just-icon-wrapper porto-icon advanced\" style=\"\"><i class=\"porto-icon-chevron-right\"><\/i><\/div><\/div><\/div><!-- porto-sicon-box --><\/a>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0616eec icon-bg-circle text-left hash-scroll-wrap elementor-widget elementor-widget-porto_info_box\" data-id=\"0616eec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_info_box.default\">\n\t\t\t\t\t<a aria-label=\"What We Collect\" class=\"porto-sicon-box-link\" href=\"#what-we-collect\"><div class=\"porto-sicon-box style_1 right-icon\"><div class=\"porto-sicon-body\" ><div class=\"porto-sicon-header\"><div class=\"porto-sicon-title\">What We Collect<\/div><\/div> <!-- header --><\/div><div class=\"porto-sicon-right\"><div class=\"porto-just-icon-wrapper porto-icon advanced\" style=\"\"><i class=\"porto-icon-chevron-right\"><\/i><\/div><\/div><\/div><!-- porto-sicon-box --><\/a>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a09547 icon-bg-circle text-left hash-scroll-wrap elementor-widget elementor-widget-porto_info_box\" data-id=\"4a09547\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_info_box.default\">\n\t\t\t\t\t<a aria-label=\"Why We Collect It\" class=\"porto-sicon-box-link\" href=\"#why-we-collect-it\"><div class=\"porto-sicon-box style_1 right-icon\"><div class=\"porto-sicon-body\" ><div class=\"porto-sicon-header\"><div class=\"porto-sicon-title\">Why We Collect It<\/div><\/div> <!-- header --><\/div><div class=\"porto-sicon-right\"><div class=\"porto-just-icon-wrapper porto-icon advanced\" style=\"\"><i class=\"porto-icon-chevron-right\"><\/i><\/div><\/div><\/div><!-- porto-sicon-box --><\/a>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-68bfadd icon-bg-circle text-left hash-scroll-wrap elementor-widget elementor-widget-porto_info_box\" data-id=\"68bfadd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_info_box.default\">\n\t\t\t\t\t<a aria-label=\"Who Receives It\" class=\"porto-sicon-box-link\" href=\"#who-receives-it\"><div class=\"porto-sicon-box style_1 right-icon\"><div class=\"porto-sicon-body\" ><div class=\"porto-sicon-header\"><div class=\"porto-sicon-title\">Who Receives It<\/div><\/div> <!-- header --><\/div><div class=\"porto-sicon-right\"><div class=\"porto-just-icon-wrapper porto-icon advanced\" style=\"\"><i class=\"porto-icon-chevron-right\"><\/i><\/div><\/div><\/div><!-- porto-sicon-box --><\/a>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-534b9e5 icon-bg-circle text-left hash-scroll-wrap elementor-widget elementor-widget-porto_info_box\" data-id=\"534b9e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_info_box.default\">\n\t\t\t\t\t<a aria-label=\"How Long We Keep It\" class=\"porto-sicon-box-link\" href=\"#how-long-we-keep-it\"><div class=\"porto-sicon-box style_1 right-icon\"><div class=\"porto-sicon-body\" ><div class=\"porto-sicon-header\"><div class=\"porto-sicon-title\">How Long We Keep It<\/div><\/div> <!-- header --><\/div><div class=\"porto-sicon-right\"><div class=\"porto-just-icon-wrapper porto-icon advanced\" style=\"\"><i class=\"porto-icon-chevron-right\"><\/i><\/div><\/div><\/div><!-- porto-sicon-box --><\/a>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9940bb4 icon-bg-circle text-left hash-scroll-wrap elementor-widget elementor-widget-porto_info_box\" data-id=\"9940bb4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_info_box.default\">\n\t\t\t\t\t<a aria-label=\"Your Rights Under the PDPO\" class=\"porto-sicon-box-link\" href=\"#your-rights\"><div class=\"porto-sicon-box style_1 right-icon\"><div class=\"porto-sicon-body\" ><div class=\"porto-sicon-header\"><div class=\"porto-sicon-title\">Your Rights Under the PDPO<\/div><\/div> <!-- header --><\/div><div class=\"porto-sicon-right\"><div class=\"porto-just-icon-wrapper porto-icon advanced\" style=\"\"><i class=\"porto-icon-chevron-right\"><\/i><\/div><\/div><\/div><!-- porto-sicon-box --><\/a>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-293f2fe icon-bg-circle text-left hash-scroll-wrap elementor-widget elementor-widget-porto_info_box\" data-id=\"293f2fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_info_box.default\">\n\t\t\t\t\t<a aria-label=\"Cookies\" class=\"porto-sicon-box-link\" href=\"#cookies\"><div class=\"porto-sicon-box style_1 right-icon\"><div class=\"porto-sicon-body\" ><div class=\"porto-sicon-header\"><div class=\"porto-sicon-title\">Cookies<\/div><\/div> <!-- header --><\/div><div class=\"porto-sicon-right\"><div class=\"porto-just-icon-wrapper porto-icon advanced\" style=\"\"><i class=\"porto-icon-chevron-right\"><\/i><\/div><\/div><\/div><!-- porto-sicon-box --><\/a>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-60f9b4d e-con-full e-flex e-con e-child\" data-id=\"60f9b4d\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-6a2bbf7 elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"6a2bbf7\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"who-we-are\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0\"><div class=\"porto-u-main-heading\"><h2    style=\"margin-bottom: 1.75rem;\">Who We Are<\/h2><\/div><div class=\"porto-u-sub-heading\" style=\"\"><p style=\"padding-left: 0.3125rem\">ginseng.hk is operated by <strong>Logistiqs Ltd. \u9032\u8ce2\u9999\u6e2f\u6709\u9650\u516c\u53f8<\/strong>(Business Registration 76032621), the data user responsible for your personal data under the Hong Kong Personal Data (Privacy) Ordinance (Cap. 486). Products are supplied by <strong>Best Ginseng Trading Company Limited<\/strong> Contact: support@ginseng.hk.<\/p><\/div><style>.porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-61a6916 elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"61a6916\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"what-we-collect\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0\"><div class=\"porto-u-main-heading\"><h2    style=\"margin-bottom: 1.75rem;\">What We Collect<\/h2><\/div><div class=\"porto-u-sub-heading\" style=\"\"><p style=\"padding-left: 0.3125rem\">We may collect the following categories of personal data:<\/p><ul style=\"padding-left: 1.5rem\"><li>Order and account data (name, email, phone, delivery address)<\/li><li>Payment data (processed by Stripe and Airwallex \u2014 we never store full card numbers)<\/li><li>Subscription billing schedules (SUMO Subscriptions)<\/li><li>Order history and delivery records<\/li><li>Messages you send us (contact form, email)<\/li><li>Basic technical data (IP address, device and browser information) collected by our hosting (Kinsta) and CDN\/security provider (Cloudflare)<\/li><\/ul><\/div><style>.porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c651738 elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"c651738\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"why-we-collect-it\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0\"><div class=\"porto-u-main-heading\"><h2    style=\"margin-bottom: 1.75rem;\">Why We Collect It<\/h2><\/div><div class=\"porto-u-sub-heading\" style=\"\"><p style=\"padding-left: 0.3125rem\">To fulfil and deliver orders, process payments and subscription renewals, provide customer support, meet accounting and legal obligations, prevent fraud, and \u2014 only with your consent \u2014 send the newsletter you subscribed to. We do not sell personal data, and we do not use it for purposes unrelated to the ones above.<\/p><\/div><style>.porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-308b9e4 elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"308b9e4\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"who-receives-it\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0\"><div class=\"porto-u-main-heading\"><h2    style=\"margin-bottom: 1.75rem;\">Who Receives It<\/h2><\/div><div class=\"porto-u-sub-heading\" style=\"\"><p style=\"padding-left: 0.3125rem\">Payment processors (Stripe, Airwallex), delivery partners for shipping labels, our hosting and email providers, and our supplier where needed to fulfil an order. Each receives only what its role requires.<\/p><\/div><style>.porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5bad74a elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"5bad74a\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"how-long-we-keep-it\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0\"><div class=\"porto-u-main-heading\"><h2    style=\"margin-bottom: 1.75rem;\">How Long We Keep It<\/h2><\/div><div class=\"porto-u-sub-heading\" style=\"\"><p style=\"padding-left: 0.3125rem\">Order records for 7 years (tax\/accounting); account data until you ask us to delete your account; newsletter data until you unsubscribe.<\/p><\/div><style>.porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-85e57b2 elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"85e57b2\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"your-rights\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0\"><div class=\"porto-u-main-heading\"><h2    style=\"margin-bottom: 1.75rem;\">Your Rights Under the PDPO<\/h2><\/div><div class=\"porto-u-sub-heading\" style=\"\"><p style=\"padding-left: 0.3125rem\">You may request access to and correction of your personal data (data access request \/ data correction request), and opt out of marketing at any time. Write to support@ginseng.hk; we respond within 40 days as required by the Ordinance.<\/p><\/div><style>.porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a47d7fe elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"a47d7fe\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"cookies\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0\"><div class=\"porto-u-main-heading\"><h2    style=\"margin-bottom: 1.75rem;\">Cookies<\/h2><\/div><div class=\"porto-u-sub-heading\" style=\"\"><p style=\"padding-left: 0.3125rem\">We use necessary cookies for cart and login functionality, and Cloudflare security cookies. The site functions without marketing cookies. We also use Google Analytics to collect anonymous usage statistics (such as page views) to help us improve the site; these analytics cookies are not used for advertising.<\/p><\/div><style>.porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-952dd2e e-flex e-con-boxed e-con e-parent\" data-id=\"952dd2e\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-a7d6bd2 elementor-widget elementor-widget-heading\" data-id=\"a7d6bd2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">If you have any questions about this Privacy Policy or how we handle your data, please contact us: support@ginseng.hk.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-567c630 elementor-widget elementor-widget-heading\" data-id=\"567c630\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Thank you for trusting ginseng.hk with your personal data. We are committed to protecting your privacy.<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>At Porto, your privacy is of utmost importance to us. T [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3130","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/ginseng.hk\/en\/wp-json\/wp\/v2\/pages\/3130","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ginseng.hk\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ginseng.hk\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ginseng.hk\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ginseng.hk\/en\/wp-json\/wp\/v2\/comments?post=3130"}],"version-history":[{"count":2,"href":"https:\/\/ginseng.hk\/en\/wp-json\/wp\/v2\/pages\/3130\/revisions"}],"predecessor-version":[{"id":5811,"href":"https:\/\/ginseng.hk\/en\/wp-json\/wp\/v2\/pages\/3130\/revisions\/5811"}],"wp:attachment":[{"href":"https:\/\/ginseng.hk\/en\/wp-json\/wp\/v2\/media?parent=3130"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}