{"id":5596,"date":"2026-07-28T09:36:34","date_gmt":"2026-07-28T01:36:34","guid":{"rendered":"https:\/\/ginseng.hk\/faq\/"},"modified":"2026-08-15T04:29:07","modified_gmt":"2026-08-14T20:29:07","slug":"faq","status":"publish","type":"page","link":"https:\/\/ginseng.hk\/en\/faq\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<h1>Frequently Asked Questions<\/h1>\n<h2>What is Best Ginseng?<\/h2>\n<p>Panax ginseng C.A. Meyer grown in the Changbai Mountains and harvested at six years, prepared by low-temperature multi-pass extraction. It is not Korean red ginseng.<\/p>\n<h2>Is it the same as Korean red ginseng?<\/h2>\n<p>No. Korean red ginseng is steamed and runs warm in character. Best Ginseng is prepared to sit closer to neutral \u2014 a cooling-nourishing character that suits daily use in Hong Kong's climate.<\/p>\n<h2>How much do I take?<\/h2>\n<p>It depends on the product; each page states the exact amount. As directed on the tin, the 150g flagship powder is three level spoons in the morning, afternoon and evening, each spoon about 0.7g \u2014 about twenty-four days per jar.<\/p>\n<h2>Warm water or boiling?<\/h2>\n<p>Warm. Very hot water works against the point of low-temperature extraction. It also stirs into congee, soup or tea once they are off the heat.<\/p>\n<h3>How should I store it after opening?<\/h3>\n<p>Store it in a cool, dry place, away from direct sunlight and humidity. Once opened, reseal it securely and use it up within the period stated on the packaging.<\/p>\n<h2>Who should not take ginseng?<\/h2>\n<p>Ginseng products are for adults 18 and over. If you are pregnant or breastfeeding, taking anticoagulant medication, or under a doctor's care, speak to your doctor or a registered Chinese medicine practitioner first. Each product page carries its own warnings \u2014 read them.<\/p>\n<h2>How does the subscription work?<\/h2>\n<p>The 150g flagship arrives every 30 days at HKD 1,173 instead of 1,380 \u2014 15% off, every delivery, for as long as you stay subscribed. There is no minimum commitment. You can pause or cancel anytime from your account, and we email you before each renewal.<\/p>\n<h2>Is there a minimum commitment?<\/h2>\n<p>No. Cancel anytime, in one click, from your account.<\/p>\n<h3>Can I pause or cancel my subscription?<\/h3>\n<p>Yes \u2014 pause or cancel your subscription any time in your account, with no minimum commitment and no need to call. We also email you before each renewal charge.<\/p>\n<h2>How much is shipping?<\/h2>\n<p>Free, across Hong Kong, on every order. There is no minimum spend.<\/p>\n<h3>How long does delivery take?<\/h3>\n<p>Free courier delivery within Hong Kong. Orders are typically dispatched by our supplier within 1\u20132 working days. Delivery times are estimates and may vary due to factors outside our control.<\/p>\n<h2>Do you ship outside Hong Kong?<\/h2>\n<p>Not at present. We sell within Hong Kong only.<\/p>\n<h2>Can I return it?<\/h2>\n<p>As food and health products, items cannot be returned once sold. If a product arrives damaged, expired or wrong, we will replace or refund it \u2014 see the Refund &amp; Returns Policy, or email support@ginseng.hk.<\/p>\n<h2>Does this treat a medical condition?<\/h2>\n<p>No, and we will not tell you otherwise. These are traditional food and tonic products. If you have a health condition, talk to your doctor or a registered Chinese medicine practitioner.<\/p>","protected":false},"excerpt":{"rendered":"<p>\u5e38\u898b\u554f\u984c \u751a\u9ebc\u662f\u8518\u6e90\u4eba\u53c3\uff1f \u9577\u767d\u5c71\u7522\u9577\u767d\u5c71\u4eba\u53c3\uff08Panax ginseng C.A. Meyer\uff09\uff0c\u516d\u5e74\u751f\u63a1\u6536 [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-5596","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/ginseng.hk\/en\/wp-json\/wp\/v2\/pages\/5596","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ginseng.hk\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ginseng.hk\/en\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/ginseng.hk\/en\/wp-json\/wp\/v2\/comments?post=5596"}],"version-history":[{"count":4,"href":"https:\/\/ginseng.hk\/en\/wp-json\/wp\/v2\/pages\/5596\/revisions"}],"predecessor-version":[{"id":5793,"href":"https:\/\/ginseng.hk\/en\/wp-json\/wp\/v2\/pages\/5596\/revisions\/5793"}],"wp:attachment":[{"href":"https:\/\/ginseng.hk\/en\/wp-json\/wp\/v2\/media?parent=5596"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}